939bit Privacy Policy

1. Introduction

This Privacy Policy explains how 939bit collects, processes, stores and protects the personal information of players and visitors who use the 939bit platform — whether through the website at 939bit.pro or through the downloadable app. It also sets out your rights regarding your personal data and how you can exercise them.

939bit is committed to handling your personal information with care. We understand that Pakistani players value their privacy and want to know that their data is being used responsibly. This policy is written in plain language to make it as easy to understand as possible — we want you to be fully informed, not confused by legal jargon.

By registering an account with 939bit or continuing to use the platform, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions.

2. Data We Collect

We collect personal data in several ways — directly from you when you register and use the platform, automatically through your use of the website or app, and from third parties such as payment processors and KYC verification services. The table below gives a clear breakdown of what we collect and why.

2.1 Data You Give Us Directly

When you register, you provide us with your name, email address, date of birth and chosen password. When you make a deposit or request a withdrawal, you provide payment method details. When you complete KYC verification, you upload identity documents. When you contact support, we retain the content of that communication.

2.2 Data Collected Automatically

When you visit 939bit.pro or use our app, we automatically collect certain technical data including your IP address, device identifiers, browser type and version, time zone, and pages visited. This data is used to keep the platform running smoothly and to detect suspicious or fraudulent activity.

3. How We Use Your Data

939bit uses your personal data for specific, legitimate purposes only. We do not use your data in ways that go beyond what is necessary to deliver the platform and keep it safe. Here is a clear breakdown of how your information is used:

• Account management — creating and maintaining your player account, verifying your identity and age, and managing your login credentials securely.
• Processing transactions — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets.
• Customer support — responding to queries, resolving disputes and sending important account notifications such as security alerts or withdrawal confirmations.
• Platform improvement — analysing usage patterns to improve game performance, page load times, navigation and the overall player experience.
• Fraud prevention and security — monitoring account activity for signs of fraud, money laundering, identity theft or other prohibited behaviour.
• Responsible gaming — tracking play patterns to identify signs of problem gambling and to enforce deposit limits, self-exclusion requests or session reminders where applicable.
• Promotions and communications — if you have opted in, sending you relevant offers, news about cricket betting promotions such as PSL and T20 specials, or platform updates. You can opt out at any time from your account settings.
• Legal obligations — retaining records as required for financial compliance, anti-money-laundering (AML) obligations and responding to lawful requests from authorities.

4. Payments & KYC Data

Given that 939bit handles real-money PKR transactions, payment and identity data is among the most sensitive information we process. We treat it accordingly.

4.1 Payment Data

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank account or a card, we record the transaction type, amount in PKR, timestamp and payment method category. We do not store full card numbers, JazzCash PINs or mobile banking passwords. Payment processing is handled by our payment partners using encrypted, secure channels.

4.2 KYC Documents

To comply with anti-money-laundering obligations and to verify player identity before processing withdrawals, we may request copies of government-issued ID (such as your CNIC or passport) and proof of address (such as a utility bill or bank statement dated within the last three months). These documents are stored securely and accessed only by authorised staff involved in the verification process.

KYC documents are retained for the period required by applicable financial compliance obligations and are then securely deleted. We do not use your KYC documents for any purpose other than identity and address verification.

5. Sharing Your Data

939bit does not sell your personal data to any third party. Full stop. We share data only where it is strictly necessary to operate the platform, comply with legal requirements or protect the security of players and the platform itself.

5.1 Service Providers

We work with a small number of trusted third-party service providers who process data on our behalf. These include payment processing partners (to handle PKR deposits and withdrawals), KYC verification service providers, customer support software providers, and cloud infrastructure providers who host platform data. All service providers are contractually required to keep your data confidential and to use it only for the specific purpose for which it was shared.

5.2 Legal Requirements

We may disclose personal data to law enforcement agencies, regulatory bodies or courts where we are legally required to do so — for example, in connection with an investigation into fraud or financial crime. We will only share what is strictly required and will inform you if we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. You will be notified via email and through a notice on the platform in advance of any such transfer, and your rights under this policy will continue to apply.

6. Cookies

939bit uses cookies — small text files stored on your device — to make the platform function properly and to improve your experience. We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. You cannot opt out of these without affecting your ability to use the platform.
• Functional cookies — remember your preferences such as language settings, last visited game category or display options. These make the platform feel more personalised.
• Analytics cookies — help us understand how players use the platform, which pages are most popular and where performance can be improved. Data collected is aggregated and not linked to individual identities.

We do not use advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the 939bit platform, including your ability to stay logged in.

7. Data Security

Protecting your data is a core responsibility that we take seriously. 939bit implements a range of technical and organisational measures to keep your personal information safe from unauthorised access, disclosure, alteration or destruction.

• All data in transit is encrypted using SSL/TLS protocols, including login credentials, payment details and personal information submitted during registration or KYC.
• Passwords are stored using strong one-way hashing — meaning that even 939bit staff cannot see your password in plain text.
• Access to personal data within our organisation is restricted on a need-to-know basis. Only staff who require access to data to perform their job have it.
• Our systems are monitored for unusual activity, and automated alerts are in place to flag potential security incidents promptly.
• We conduct regular security reviews and keep our infrastructure updated to address known vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your 939bit account, please contact our support team immediately. Change your password straight away and do not share it with anyone.

8. Data Retention

939bit keeps your personal data only for as long as it is needed for the purpose it was collected. The retention periods below apply as a general guide — specific circumstances (such as an active dispute or a legal hold) may require data to be kept for longer.

When data reaches the end of its retention period and there is no legal reason to keep it, it is either securely deleted or anonymised so it can no longer be linked back to you as an individual.

9. Your Rights

You have meaningful rights over your personal data. Below is a summary of those rights and how to exercise them. To make any request, contact our support team — we aim to respond within 30 days.

To exercise any of these rights, please contact our support team with your registered username and a description of your request. We may need to verify your identity before processing the request. We will never charge a fee for exercising your data rights.

10. Minors

939bit is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use the 939bit platform in any way.

If we become aware that personal data has been collected from a minor — whether through a false date of birth being provided during registration or any other means — we will immediately suspend the account, delete the associated personal data and void any transactions. Parents and guardians who believe a minor may have registered on 939bit should contact our support team straight away so we can act promptly.

11. Changes to This Policy

939bit may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws or improvements to our data handling practices. When we make material changes, we will notify registered players via email and by posting a notice on the platform. The "last updated" date at the top of this page will always reflect when the most recent changes were made.

We encourage you to review this policy periodically so you stay informed about how your data is being handled. Continued use of the platform after a policy update constitutes your acceptance of the revised version. If you disagree with any changes, please contact support to discuss your options, including closing your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with us. Our support team is available around the clock.

You can reach us via the live chat feature on the 939bit platform or by emailing us at [email protected]. Please include your registered username and a clear description of your query so we can assist you as quickly as possible.

For more information about your account and platform rules, please also review our Terms and Conditions, Responsible Gaming page and FAQ.